Business Applications
Our Approach
At 425 Consulting Group, our approach to transaction systems is to first maximize the use of the existing systems. Often, a great deal of value can be squeezed out of existing systems without significant investment. Only when existing systems are not meeting your objectives do we recommend the implementation of a new, modern set of systems.
Where the Story of Your Business is Recorded
Every business has transaction systems. There are accounting systems, payroll systems, fixed asset, inventory, and warehouse systems.
Most businesses have budgeting and forecasting systems. Salespeople use systems to manage potential customer lists and marketers use systems to track the effectiveness of their business development efforts. These systems are the historical record and, sometimes, a crystal ball looking into the future of your organization. These systems typically make up a company’s “ERP (Enterprise Resource Planning)” platform.
The goal is to have these systems work together seamlessly, align with underlying Business Processes, and capture the information communicated through Business Intelligence & Analytics to support Business Decisions and Objectives.
What is Enterprise Resource Planning (ERP) Software?
ERP software is a category of business management applications that collect business information at the transaction level that can then be used to monitor business activities. When software applications connect your processes, systems, and data, you can then harness the business intelligence you need to adapt to change and optimize your operations.
D365 Business Central
When there is a need for a new set of systems, we offer Microsoft Dynamics 365 (D365). Dynamics 365 is a set of intelligent business applications that work seamlessly together for a comprehensive solution that runs your entire business—including accounting, sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results.
For a full feature overview, download the Microsoft Dynamics 365 Business Central Capability Guide.
What is Customer Relationship Management (CRM) Software?
CRM software enables companies to manage all the “touch points” with prospective and active customers. From marketing campaigns, to lead generation, to managing quote and sales pipelines, through ongoing customer service, CRM applications provide companies with the tools and structured process to attract and retain customers. When software applications connect your processes, systems, and data, you can then harness the business intelligence you need to identify new opportunities to further drive sales growth.
Dynamics 365 Sales Professional
Go beyond basic sales force automation tools to better understand your customer needs, engage more effectively, and win more deals with a connected platform for sales. Dynamics 365 Sales integrates with Microsoft 365 and leverages the extensive capabilities of the Microsoft Power Platform. Reduce busywork and free up sellers’ time with easy-to-use tools that boost productivity and results.
To learn more about the suite of Dynamics CRM applications, download the Why Choose Microsoft Dynamics 365 CE for Your CRM.
Dynamics 365 Marketing
Dynamics 365 Marketing provides the tools you need to elevate your customers’ experience and excel at customer engagement across all your sales and marketing channels. It provides robust features to manage traditional outbound marketing, plus “real time” marketing that allows you to respond to customer actions in real time with hyper-personalized outreach. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, and Microsoft Teams.
Watch these videos to learn more about Dynamics 365 Marketing.
Dynamics 365 Customer Service
Dynamics 365 Customer Service delivers a full suite of features to your service and support teams to ensure they can deliver the best service experience possible to your customers. The application focuses on your service agents’ experience with multi-channel case management and enhanced workflows. Keep your customers for life with other features like self-service tools, a knowledge base, multi-channel support, and robust case management.
